support

getting help

Write to support@tale.fyi. Include the book title, your device and what happened. If the problem is in a passage, include a link to it.

where is my place in the book?

Tale saves your reading place on the device where you read. Reopen the same book to return to it. Sign in on both devices to sync your place. If it seems lost, tell us which book and devices you used.

how do I listen?

Look for a play button on a book’s page or beside its title in the library. Press it to listen from your saved place. If there’s no play button, no recording is available for that book.

can I read and listen offline?

Start reading a book while online so Tale can keep it on your device. Playing a recording starts saving it for offline listening too.

The web player does not confirm when the whole recording is saved. Test playback without a connection before relying on it, but a partially saved recording can still stop later. Reconnect and play again to continue saving.

something in a book looks wrong

Send the book title and a link to the passage to support@tale.fyi. Tell us what looks wrong: the text, a blurb, the recording or the highlighting.

is a book missing?

You can request a public-domain book. The work must be in the public domain in the United States; copyright may differ where you live.

accounts and data

You don’t need an account to read or listen. To delete an account, use the option in the app or write to support@tale.fyi. The privacy policy explains what Tale stores and why.